Unfortunately the Remote did not work. I have sent it back through the post Office to return it.
I talked with 2 different Customer Service Reps, they were both very helpful.

Remote for 10119P

Although the remote works well, the reliability has been bad. We had our original remote replaced on warranty and since then, have had five replacement ones wear out to a point of non-functioning. Unfortunately, we have now spent more on new remotes than for the original tower fan itself.

Excellent service. Prompt, efficient. Appreciated being able to replace this remote.